Munro Tailoring - Digital Customer Experience Intern

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Munro Tailoring - Digital Customer Experience Intern

Are you obsessed with user experience and best practice online? We’re looking for an intern to support our Digital team at the Munro Tailoring headquarters in Amsterdam. If you have a love for data and a can-do attitude ¬– keep reading.

Internship · HQ Amsterdam

About the job

You’ll become part of an entrepreneurial and international team, helping us to grow and transform online (various platforms) by identifying where we can improve in our experience. You will:

  • Help build the optimal digital experience for our customers
  • Visualize customer journeys via surveys to get a better insight of the customer experience
  • Create digital data reports to get insights in customer behaviour, commercial data and user journeys.
  • Analyse the usage of features from our various platforms
  • Investigate why features are/are not widely used and offer recommendations
  • Write requirements for features to improve user experience
  • Propose recommendations for digital tools to improve client engagement 

About you

Ideally you will be:

  • Enrolled in a related study at bachelor or master level (preferably in business field)
  • Detail-oriented individual who can put themselves in a customer’s shoes
  • An excellent communicator and team player
  • Proactive – able to work independently and take responsibility
  • Stress resistant and autonomous in both quiet and busy times
  • Business minded, with analytical skills and solution-oriented
  • Fluent in Dutch and English (both verbal and written)
  • Available for at least 5 months starting January / February 2024

Why work here?

  • A great team of 125 young and enthusiastic colleagues
  • Energetic work environment
  • Thursday drinks
  • Office parties
  • Good internship compensation

Sounds like a match?