Head of Customer Operations
Head of Customer Operations
Would you like to work in the world of made-to-measure? We're looking for a Head of Customer Operations to join our team in Amsterdam. If you have a passion for sartorial menswear with an eye for detail – keep reading.
About the job
We’re a steadily growing international company with a turnover of €50M+, serving both B2B and B2C customers across 36 countries. As we continue our exciting journey, we’re looking for a Head of Customer Service to shape how we care for our customers worldwide.
In this role, you’ll inspire and lead a team of 10–15 dedicated service professionals, driving excellence in customer care and elevating our customer experience to the next level. This is your opportunity to make a real impact in a global business, building scalable processes and empowering a motivated team to deliver outstanding service every day.
If you’re passionate about people, obsessed with customer satisfaction, and excited by how modern tools like AI and automation can transform service, we’d love to hear from you.
What you’ll be doing
Manage and develop a team of 10–15 customer service professionals, building a culture of accountability, empathy, and performance.
Design and deliver a customer service strategy that strengthens satisfaction, loyalty, and retention.
Introduce smart, scalable innovative solutions — from AI-powered chatbots to advanced CRM insights — that help us serve faster and smarter without losing the human touch.
Define and monitor KPIs, celebrate success, and coach for growth to ensure we’re always delivering our best.
Partner with Sales, Marketing, IT, and Operations to create a seamless customer journey that drives business impact.
Use user insights and feedback to continuously improve our products, processes, and service levels.
About you
You're a proven customer service leader with at least 7 years’ experience driving results in dynamic, customer-facing environments.
Someone who has led teams of 10+ FTE and thrives on developing people to be their best.
You're a strategic thinker who also rolls up their sleeves when needed.
You're passionate about customer-first experiences, with a track record of innovation and improvement.
Comfortable using data and technology (AI, automation, CRM platforms) to drive smarter decisions and better outcomes.
A strong communicator and natural collaborator, able to influence across the business. Dutch and English are required
Does it fit your needs?
Do you want to join our team as our new Head of Customer Operations? Then we'd love to hear about you!