Chicago HQ, USA

Join the adventure! We’re Atelier Munro, a Dutch menswear brand shaking up the industry with custom clothing that combines fashion, craftsmanship, and technology.

We’re opening our brand-new U.S. headquarters and we’re looking for a Customer Service Specialist (Junior) to help us take our North American business to the next level.

About the job

As our Customer Service Specialist, you’ll be the go-to contact for our 200+ U.S. accounts, making sure everything runs smoothly and our partners feel fully supported. Your work will include:

• Communicating daily with partners about orders, deliveries, invoices, returns, and remakes;

• Managing shipments coming in and out of the office, such as fabric swatches, borrowed garments, and returns;

• Following up on complaints or special requests in a clear, solution-oriented way;

• Supporting new account set-up, marketing needs, and other operational tasks;

• Coordinating with consultants and other departments to improve processes and keep partners happy.

In short: you’ll be the link between our partners and our brand, ensuring a seamless experience from order to delivery.

About you

• Strong communicator (English + ideally another language);

• Organized, detail-oriented, and solution-driven;

• Positive mindset, eager to learn, and not afraid to take initiative;

• 2+ years’ experience in a similar role;

• Excel skills & ability to manage multiple priorities.

About us

Munro Tailoring is the Amsterdam-based clothing company reimagining the industry, one garment at a time. We bring fashion, craftsmanship, and technology together to offer elevated made-to-order menswear. Every piece is ethically produced and expertly tailored to every customer and their personal style. We partner with some of the most iconic mills and ateliers to supply over 500 high-end stores in over 35 countries across the globe with our private label, as well as retailing our very own brand, Atelier Munro. Our renovated office, nestled in the heart of Manhattan, serves as a place where shop meets showroom, cafe meets library, communal space meets service hub. With a vibrant atmosphere and modern amenities, it's the perfect space to welcome and engage with our valued customers.

Why work here?

What you’ll get:

• Work from our new Chicago HQ (with 1 day WFH flexibility);

• Be part of a super-cool one-of-a-kind Dutch brand;

• A young, international team full of energy and drive;

• Opportunities to visit Amsterdam HQ & join the Chicago Collective, the biggest menswear show in the U.S.;

• Space to grow. North America is our biggest opportunity;

• Work hard, but also have lots of fun — we treat our clients like family and love spending time together.