Customer Operations Specialist
Would you like to work in the world of made-to-measure? We’re looking for a customer service star to join our Customer Operations team in Amsterdam. If you’re adaptable and a master multi-tasker – keep reading.
In this role you will report to the Team Leader Customer Operations and work closely with the Customer Ops team, taking over tasks during the absence of colleagues or whenever the workload requires. Your purpose? Monitoring and optimizing the customer experience. You will:
Respond to customer questions and needs i.e. ordering POS Materials and tracking orders;
Deal quickly with complaints, in accordance with discount and remakes guidelines;
Manage incoming and outgoing packages, and greet and assist customers in a professional and friendly manner;
Monitor outstanding and on-hold orders as well as change orders on request;
Ensure borrowed suits are returned properly;
Give discounts to partners and maintain an overview;
Schedule weekly individual meetings to review and follow up on operations with consultants;
Participate in projects to improve operational excellence and increase customer satisfaction;
Share lessons learned for improvement;
Work with other departments to align different initiatives.
You will ideally have:
A bachelor’s degree in Applied Sciences or equivalent experience in a related discipline;
Minimum 2 years’ experience in a similar position;
Fluency in French (or German; but preferably in French) writing and speaking;
Fluency in English (and preferably in Dutch) writing and speaking;
Good command of Excel;
A flexible approach with positive, can-do mindset;
Excellent organisation skills with ability to prioritize and work to strict deadlines.
A great global team of more than 200 young and enthusiastic colleagues;
An energetic work environment;
A learning and development budget;
Healthcare plan;
Opportunities to develop yourself and your own ideas.
Do you want to join our team as our new Customer Operations Specialist? Then we'd love to hear about you!